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Three Mobile

Three Mobile, a subsidiary of CK Hutchison Holdings is a British telecommunications and Internet service provider. For any of the questions about Three mobile services such as if you wish to buy three mobile or would like to exchange or upgrade it; or would like to discuss about the bills, about calls or messages, signals, the three mobile customer care team is readily accessible at three mobile customer service phone number 0333 338 1001 and from your three phone, you can just call number 333. If you are calling from outside the UK, then you may dial three mobile customer service abroad +44 778 233 3333. These details are for the phone account customers. For the mobile broadband account customers, the details are mentioned below.

3 Mobile Broadband Customer Services

In regard to upgrade or exchange or for buying the services, or any other concern, the customers can get in touch with 3 mobile customer services at 3 mobile broadband customer service number 0333 338 1003 or 500 when you are calling from three phone. In case, if you are dialing from outside the UK, then you may call three mobile contact abroad +44 778 233 3500 from Mon- Fri 8 AM-8 PM and Sat-Sun 9 AM- 6 PM. For all the general inquiries. the three mobile customer care team is also accessible at three mobile customer services contact number 0330 686 8000 from Mon-Sun 8 AM- 10 PM.

The customers can also manage all their account services online such as information update, bills or make payment. They just need to sign in to three mobile online accounts through the page and if any questions in this regard, then you can call 3 mobile customer care number 0330 686 6000.The three mobile phone opening hours are from 8 AM- 10 PM Mon-Sun.

3 Mobile Customer Service Address

Any of the correspondence can be sent by mail at the below mentioned 3 mobile customer service address. You should clearly include all your contact details so that the team members can revert back as soon as possible

Three Customer Services, Hutchison 3G UK Ltd, PO Box 33, Glasgow, G2 9AG

Three Mobile Online Chat

The customers can also get in touch with three mobile customer support for any of their concerns about services or bills through the three mobile online chat forum via the page. They can be contacted anytime as are accessible for 24 hours.

Three Mobile UK Stores

You can check the contact details of three mobile stores by entering the city name or postcode in the box given via the page.

Three Mobile UK Sales Number

The customers can check the details and make a purchase by calling the three mobile sales team at free three mobile UK sales number 0800 033 8009

You can also call about the services at three mobile contact free number 0800 033 8001. The three mobile contact hours are from Mon- Fri 8 AM-8 PM and Sat-Sun 9 AM- 6 PM. Alternatively, you can also make an order over the phone at three mobile contact phone number free 0800 033 8006

Three Mobile Bill Pay

The above mentioned three mobile customer service details can be used for any questions in regards to bills. The support team can also be contacted through three mobile live chat sessions via the page. The chat hours are open for 24 hours.

The customers are being offered various options to pay off their bills as described below:

Direct Debit: this will allow automatic deduction from the bank account on a desired date. You can set up this plan via various options-

  • Three apps- three apps can be downloaded via the page and the direct debit set up can be done
  • Online account- you can sign in to the account via the page and follow the given instructions
  • By Post-direct debit, form to be downloaded via the page and to be sent at the address: Three Customer Service, PO Box 333, Glasgow, G2 9AG.

Telephone– the payment can be done over the phone by calling three mobile billing contact number 400 from three phone or 0333 338 1005 here from another phone using your debit or credit card

Credit or Debit Card-the payments can be done using a credit or debit card. The card details can be registered either using the three apps or through the three mobile account online.

Online Banking– bill payments plan can be set up through the bank.

Overseas Bank– you can also pay from the overseas bank using the Swift code, Sort code, and account number.

Cheque-you can send cheques payable to Three with the bank Giro slip at the three mobile customer service postal address: Three Payment Centre, PO Box 3, Camberley, GU15 3QS.

In-person– you can also visit the three mobile address and pay in person

Three Mobile Voicemail Number

If you wish to listen to voicemail abroad, you are required to dial three mobile voicemail number +44 778 233 3123 and follow the instructions as given. You will be asked to enter PIN also, which can be set up via this page.

When you are abroad and have any related questions, customers can call the support staff at three mobile contact number +44 778 233 3333. The business customers can call three mobile contact+44 778 233 3337 and three mobile broadband team is accessible at +44 843 373 0500. For the top-up requests, you may dial three mobile phone number +44 778 233 3555 and +44 778 233 3444 if you wish to check the balance.

There are some local emergency numbers also which can be of use like 911 in the USA and Canada and 112 in Europe.

Three Mobile Payment Issues

If you are facing any issues while making the payments, you can get in touch with the three mobile customer services team and they will be happy to help further. The team can be contacted either through three mobile live chat discussions or via phone by calling three mobile customer service number 333 from Three phone or 0333 338 1001 from other phones for the phone bills. In regard to other device bills, you can call three mobile contact 500 from three phone or 0333 338 1003 from another phone. The phone lines are open from Mon- Fri 8 AM- 8 PM and Sat-Sun 9 AM- 6 PM. The team members will discuss all the available options which will suit best.

The customers can also seek free and independent advice from various other organizations in regard to their financial crisis.

  • Step Change – can be contacted via page
  • The Money Advice Services – web page
  • National DebtLine -reachable via website
  • Time To Change – web page
  • If you have been a victim of fraud, then you can discuss the concern with Action Fraud via the page or Victim Support through their web page.

Three Mobile Top Up Issues

If you have any problems in topping up with a voucher or by card, you can check for all the instructions as mentioned via the page. Still, if facing any issues, then you may call three mobile customer support.

For mobile phone top-ups, you can call three mobile contact telephone number 333 from Three phone and 0333 338 1001 from other phone

For mobile broadband top-ups, you may dial three mobile broadband contact number 500 from Three phones and 0333 338 1003 from any other phone.

Three Mobile Wholesale Contact

For the wholesale opportunities such as bulk SMS, OTT services or virtual numbers, you can just submit the required details in an online contact form via the page and the staff members will then revert back at the earliest.

Three Mobile Business Contact

All the business-related questions can be discussed with the three mobile business customer services either at free 3 mobile business contact number 0800 033 8022 here or 0800 033 8033 here or via three mobile live chat from Mon- Fri 9 AM- 5:30 PM via this page. The three mobile phone opening times are from Mon-Sat 9 AM- 8 PM and Sun 10 AM- 8 PM. You can also leave a request for a call back to be done by submitting few details via this page.

Three Mobile Cancel Contract

If you have decided to leave Three mobile, you are needed to inform the three mobile customer services at three mobile telephone number 0333 338 1001 or 333 from Three phone. The mobile broadband customers can call 3 mobile broadband customer services telephone number 0333 338 1003 or 500 from Three phone. You can also inform them through live chat via the page. If you wish to take your number with you, then you need your PAC (Port Authorisation Code). PAC can be requested over the phone or via SMS by sending text PAC and your date of birth (DDMMYY) to number 65075

If you are leaving your number, then you need a STAC (Service Termination Authorisation Code). For STAC, you can send text STAC and your date of birth (DDMMYY) to number 75075

Three Mobile Lost and Stolen

If your device is lost or stolen, you should immediately contact the three mobile customer services. The phone customers can call three mobile UK telephone number 0333 338 1001 or +44 778 233 3333 when calling from abroad. The broadband customers can dial three mobile contact 0333 338 1003 or +44 778 233 3500. The three mobile contact hours are from Mon- Fri 8 AM- 8 PM and Sat-Sun 9 AM- 6 PM.

Three Mobile Rescue Insurance Claim

If you have three mobile rescue insurance, you can submit the details online via the page for claim. The insurance team can also be called for claims at three mobile insurance claim number 0333 338 1001 or 333 from three phone. The mobile broadband users can call three mobile insurance contact 0333 338 1003 or 500 from Three phone. You can dial three mobile contact number from abroad +44 778 233 3333 when calling from outside the UK.

If the cover was purchased after 7 August 2017, then the insurer is WDP Insurance Limited and if it was purchased before 7 August 2017, then the insurer is Liberty Mutual Insurance Europe Limited. Further details can be checked by visiting the page.

If the insurance is with Lifestyle Services Group (LSG), then for the claims you can call the claims line 0845 674 3333. For insurance with CPP Phonesafe, the claims line is 0845 123 2333

Three Mobile Accessibility Team

For the speech or hearing impaired customers, three mobile accessibility team is easily reachable to answer any of the questions in various ways:

Chat– you can discuss through three mobile web chat via the page from Mon- Fri 9 AM- 5:30 PM.

Email-the team can be contacted via three mobile customer service email address [email protected]

Post-the requests can be sent by mail at Accessibility Services, Three,
PO Box 333, Glasgow G2 9AG

Textphone– you can call three mobile textphone number 0800 033 8011 here from 9 AM- 6:30 PM Mon- Fri

Telephone– you can also call them at three mobile telephone number 0333 338 1012 from Mon- Fri 9 AM- 6:30 PM

Personal Visit– you can also visit three mobile UK stores. The contact details can be checked via this page.

Three Mobile UK Press Office

All the media related questions can be discussed by the journalists by calling three mobile press office number 0745 495 9715 or by email via three mobile contact email address [email protected]. The requests can also be forwarded by mail at the following address
Three Press Office, Hutchison 3G UK Ltd., Star House, 20 Grenfell Road, Maidenhead, SL6 1EH

Three Mobile Complaints Department

If in case you have any issues in regard to three mobile services, you can surely get in touch with the three mobile customer service complaints team, and they will make sure to solve the issue at the earliest. The members can be contacted in various ways:

  • Online Chat– you can discuss the issue by three mobile live chat via the page
  • Phone– you can call them at three mobile contact telephone number 333 from three phone or 0333 338 1001 from other phone. The business customers can call three mobile contact 337 from Three phone and 0333 338 1026 and +44 778 233 3333 when calling from outside the UK.
  • Post– the details can be sent by mail at three mobile contact address: Three Customer Complaints, Hutchison 3G UK Ltd., PO Box 333, Glasgow, G2 9AG

If still, the complaint is not resolved or you are not happy with the given outcome, then you may contact the Ombudsman for review. The Ombudsman can be contacted at the telephone number 0330 440 1614 here or textphone 0330 440 1600 or fax number 0330 440 1615. The details can also be sent via email [email protected] here or by post at the following address. You can also contact online through their web page

Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU

Regarding the online transaction issues, the complaint can be forwarded to the European Commission’s online dispute resolution platform via their web page

If you are not happy with the given decision of three mobile rescue insurance team, then you may contact the Financial Ombudsman Service (FOS). FOS can be contacted at the address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR and more information can be checked through their web page.

Up to 7p and your phone company’s access charge
Up to 7p and your phone company’s access charge
3 Mobile Customer Services Address
Three Customer Services, Hutchison 3G UK Ltd, PO Box 33, Glasgow, G2 9AG
Three Mobile Address for Payment
Three Payment Centre, PO Box 3, Camberley, GU15 3QS
Financial Ombudsman
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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